An historic old coaching inn in the town centre, a building has been on this site since at least 1278, when it was known as the Cross House. In those days it was owned by the Hospitallers, who were derived from the Templars (groups of knights linked with the Crusades). Most of the current building is 18th century with more modern additions; there are parts, however, that survive from the 15th and 16th centuries. Charles Dickens took up residency in the hotel whilst writing the Pickwick Papers. Acquired by Heartwood Inns as their first pub with rooms, it re-opened in February 2024 following a £4 million refurbishment. The bar and restaurant offer a good choice of food all day. As well as the accommodation in the original building, there are two more modern 'garden blocks' giving a total of 56 rooms.